As social distancing and remote working becomes the new normal, virtual teams are becoming commonplace. This leads to the most commonly asked question these days – “How to best communicate in the digital age?”

We all want to know how to avoid sending passive aggressive emails, hit the right tone over text messages and do we really need all those exclamations marks? (That’s a personal one for me as our Recruitment Coordinator loves them a lot!)

There have been many times where I’ve asked a candidate why they are leaving and there’s been countless times where it’s started with miscommunication via email that has escalated. Experience has taught me that taking a moment to think about the other person reading your messages is vital to building strong communication and trust.

I have a business friend and we enjoy bouncing ideas or just having quick catch-ups on how our week has been but, we can chat a little too long at times (a recruiter that can talk, no way you say!). We have an unwritten rule where we text each other first “Can I call you, not urgent”, Need to run something past you, are you free?” It’s a level of respect for each other’s time.

Quick and easy ways to avoid digital miscommunication and stay connected:

Most miscommunication happens when we don’t read the verbal cues properly; this includes tone of voice, body language and facial expressions – all of these give us valuable emotional context.

In the digital and remote working world this is heightened. We hope these tips ensure you are as productive and connected as ever.

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